At Dream Ferries, we appreciate your trust in our transportation services. To ensure a safe and satisfactory experience for our customers, we have established the following terms and conditions regarding vehicle drop-off and pick-up:

1. Customers are required to arrive sufficiently in advance to complete the check-in and vehicle drop-off procedures without delays, approximately one (1) hour before the ferry’s scheduled departure.

2. Before the vehicle is handed over, a visual inspection will be conducted to assess its general condition.

3. Any existing damage or mechanical issues must be reported to Dream Ferries personnel before handing over the vehicle (mechanical malfunctions, braking issues, reverse gear problems, acceleration issues, etc.).

4. A maximum of two (2) suitcases belonging to the driver or vehicle owner may be transported inside the vehicle.

5. Transporting cargo inside the vehicle is not permitted.

6. Dream Ferries prioritizes the safety of vehicles and individuals on board. Therefore, in the event of adverse weather conditions requiring the cancellation of ferry departures, vehicle transportation services will also be suspended. We will not transport vehicles under circumstances that may compromise the safety or integrity of the vessel, passengers, or their vehicles.

7. Dream Ferries S.A. does not issue refunds or reimbursements.

8. The vehicle transportation service remains valid for twelve (12) months from the invoice date. If, for any reason, the service cannot be provided on the originally scheduled date, it may be rescheduled within that period, subject to the rescheduling conditions established in this policy. Once this period has expired, the customer will forfeit the right to use the service.

9. Any changes or rescheduling of vehicle transportation reservations must comply with Dream Ferries’ established changes and rescheduling policy:
   a. Rescheduling within 48 hours prior to the scheduled service: No additional fee will apply.
   b. Rescheduling within 24 hours prior to the scheduled service: An additional fee of L1,000.00 will apply.
   c. Second or third rescheduling due to failure to show up: An additional fee of L2,000.00 will apply.