By purchasing a ticket or accepting transportation, the passenger agrees to the following conditions:

1. Check-in and Identification

Passengers must arrive at least one (1) hour prior to departure.
All passengers must present a valid ID.
Minors traveling without parents must present written authorization.
Dream Ferries reserves the right to deny boarding for safety reasons.

2. Discounts

Applicable discounts:
– Seniors 60–79 years old: 25%
– Seniors 80+: 35%
– Children 5–10 years old: reduced fare
– Children under 5: free

Discounts do not apply to promotional fares.

3. Tickets

All tickets are final, non-refundable, and non-transferable.
Flexible Tickets:
– Date/time changes allowed within one year
– Route changes not permitted

Early Saver:
– No refunds
– No changes
– Approved changes require paying any applicable fare difference

4. Operational Liability

Dream Ferries may modify departure schedules due to weather conditions or operational requirements.
Such modifications do not constitute a breach of contract.
Liability is limited to the value of the purchased ticket.

5. Luggage

Standard Class:
– 2 checked bags (up to 50 lbs each)
– 1 carry-on bag

VIP Class:
– 3 checked bags or 2 bags up to 80 lbs

Excess luggage may incur additional charges.

6. Cargo

Cargo must be dropped off at least 1 hour before departure.
Required information:
– Sender and recipient full name and phone number
– Destination
– Payment method

All cargo is subject to available space.

7. Cargo Liability

Cargo travels at the customer’s own risk.
The company assumes no liability for perishable or fragile items.
Liability is strictly limited to the shipping cost or estimated declared value.

8. Prohibited Items

Weapons and illegal merchandise are strictly prohibited.

9. Pets

Pets must travel secured in a carrier or remain on a leash at all times.

10. Loyalty Program

Reward points are for personal use only.
Dream Ferries reserves the right to revoke points in cases of misuse.

11. Discretion

Dream Ferries may grant exceptions at its sole discretion without setting a legal precedent.