Help & Support
Help
& SUPPORT
Here you can find answers to all your questions regarding our service.
Cargo / Parcels
What type of service do you offer?
We offer parcel and cargo shipping services between La Ceiba, Roatán, and Utila, and vehicle transportation between La Ceiba and Roatán.
Where can I send parcels or packages?
Where can I send parcels or packages? You can send parcels to Roatán and Utila from La Ceiba or between islands. Remember to specify the final destination of your package or parcel clearly for Utila Dream ferry or La Ceiba Roatán ferry routes.
What do I need to send a parcel?
To send a parcel you must present a valid ID and provide complete information about the recipient and destination where the parcel will be picked up. This applies to all our ferry routes to Utila and Ceiba to Roatán ferry.
What are the hours for receiving/delivering parcels?
La Ceiba: 8:00 a.m. to 5:00 p.m.
Roatán: 5:30 a.m. to 6:00 p.m.
Utila: 6:00 a.m. to 6:00 p.m.
How long before departure do I need to arrive to send cargo?
We recommend arriving at least 60 minutes prior to ferry departure for all routes including Utila Dream ferry and Roatán Dream ferry.
Ticketing
What are the available routes?
We offer routes between La Ceiba, Roatán, and Utila, including ferry to Utila, Utila-La Ceiba ferry, and La Ceiba – Roatán ferry.
How can I purchase tickets?
You can purchase your tickets via bank transfer or online. We also offer a tutorial on our website to assist you during the process.
Can I change my travel date?
You can change your travel date at any of our terminals; simply present your ferry ticket and inform the cashier of the new travel date.
How long is the ticket valid for?
The travel ticket is valid for 1 year from the date of purchase.
Is there a difference between buying online or at the terminal?
Yes, our website offers exclusive discounts on ferry tickets, so we recommend booking your ticket online for routes like ferry to Utila or La Ceiba – Roatán ferry.
Hotel Packages
How can I book and pay for my package?
Reservations must be made in advance and paid in full at the time of booking. Please note package availability depends on hotel capacity.
º WhatsApp +504 3243-1558
º email: info@utilaferry.com
What options do I have if I need to reschedule my package due to an emergency?
In case of emergency, you may reschedule your ferry + hotel package once, subject to hotel availability. A second rescheduling is not permitted and the ferry ticket will be forfeited.
Are there restrictions on booking during certain periods?
Yes, ferry + hotel packages do not apply for travel during national holidays or long weekends.
Can I get a refund if I no-show or need to reschedule a second time?
No refunds are offered for no-shows or if you request a second rescheduling. This applies to all ferry tickets and ferry + hotel packages.
Vehicle Transport
Can I transport vehicles?
You can reserve space for your vehicle by contacting us directly at +504 3209-4765. This applies to the La Ceiba Roatán ferry.
How do I reserve space for my vehicle?
You can reserve space for your vehicle by contacting us directly at +504 3209-4765.
Does the vehicle travel on the same ferry as me?
Yes, your vehicle will travel on the same ferry as you.
What types of vehicles can be transported?
We accept most vehicles, but there are dimension restrictions. Contact our team for further details.
Is there a cancellation surcharge?
Yes, a last-minute cancellation surcharge applies.
Is any port tax paid?
Yes, paying the port fee is required to transport your vehicle; this is a regulation of the Cabotaje port.
Pets
Can I travel with my pet?
Yes, you can travel with your pet, but only in the open-air area located on the upper deck of the ferry (outdoor deck). For safety standards and passenger comfort, pets are not allowed in interior areas, including VIP lounge.
What is the cost of traveling with my pet?
The cost to transport your pet is 115 Lempiras.
Before Traveling
Do I have to pay the port fee?
Yes, the port tax must be paid only by passengers, vehicles, and pets traveling from La Ceiba to Roatán or Utila. This fee is mandatory and must be paid before boarding.
Where can I leave my vehicle in La Ceiba and Roatán?
Our terminals in La Ceiba and Roatán offer free parking for all our passengers. We have 24/7 security cameras so you can leave your vehicle with total peace of mind during your trip.
